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ELECTRONIC FUND TRANSFERS
YOUR RIGHTS
AND RESPONSIBILITIES
Indicated below are types of Electronic Fund
Transfers we are capable of handling, some of which may not apply to your account.
Please read this disclosure carefully because it tells you your rights and obligations
for the transactions listed. You should keep this notice for future reference.
Electronic Fund Transfers Initiated By
Third Parties. You may authorize a third party to initiate electronic fund transfers
between your account and the third party's account. These transfers to make or receive
payment may be one-time occurrences or may recur as directed by you. These transfers
may use the Automated Clearing House (ACH) or other payments network. Your authorization
to the third party to make these transfers can occur in a number of ways. For example,
your authorization to convert a check or draft to an electronic fund transfer or
to electronically pay a returned check or draft charge can occur when a merchant
provides you with notice and you go forward with the transaction (typically, at
the point of purchase, a merchant will post a sign and print the notice on a receipt).
In all cases, these third party transfers will require you to provide the third
party with your account number and credit union information. This information can
be found on your check or draft as well as on a deposit or withdrawal slip. Thus,
you should only provide your credit union and account information (whether over
the phone, the Internet, or via some other method) to trusted third parties whom
you have authorized to initiate these electronic fund transfers. Examples of these
transfers include, but are not limited to:
- Preauthorized credits.
You may make arrangements for certain direct deposits to be accepted into your
checking, savings, or club account(s).
- Preauthorized payments.
You may make arrangements to pay certain recurring bills from your checking,
savings, or money market account(s).
- Electronic check or
draft conversion. You may authorize a merchant or other payee to make a one-time
electronic payment from your checking or share draft account using information from
your check or draft to pay for purchases or pay bills.
- Electronic returned
check or draft charge. You may authorize a merchant or other payee to initiate
an electronic funds transfer to collect a charge in the event a check or draft is
returned for insufficient funds.
Audio Response Telephone Transfers - types
of transfers and frequency limitations - You may access your account by telephone
24 hours a day at (214)574-2000 using your personal identification number, a touch tone phone, and
your account numbers, to:
- transfer funds from savings
to checking, savings, money market, and club accounts
- make payments from savings
to third parties
- you may make no more than six transfers
per month
- transfer funds from checking
to checking, savings, money market, and club accounts
- transfer funds from WriteLine
loan to checking, savings, money market, and club accounts
- make payments from checking,
savings, WriteLine loan, or money market to loan accounts with us
- make payments from checking
to third parties
- get information about:
- the account balance of checking,
savings, money market, IRA, club or term share accounts
- deposits to checking, savings,
money market, IRA, club or term share accounts
- withdrawals from checking,
savings, money market, IRA, club or term share accounts
ATM Transfers - Pulse, Plus, and Cirrus
Networks - types of transfers, frequency and dollar limitations, and charges -
You may access your account(s) by ATM using your ATM card and personal identification
number or CUeCard and personal identification number, to:
- make deposits to checking, savings,
or money market account(s) with an ATM card or CUeCard (only at ATMs we own or operate)
- get cash withdrawals
from checking, savings, or money market account(s) with an ATM card
- you may withdraw no more than $500.00
per day for qualified members, others may be limited to $25.00 per day.
- get cash withdrawals from checking, savings, or money
market account(s) with a CUeCard
- you may withdraw no more than $500.00
per day
- transfer funds between checking,
savings, and money market account(s) with an ATM card or CUeCard
- you may transfer no more than your
available account balance
- get information about:
- the account balance of your checking,
savings, or money market account(s)
- with an ATM card or CUeCard
There is an ATM access fee of $1.00
per transaction (withdrawal) in excess of four per month at ATMs we do not own or
operate.
Some of these services may not be available
at all terminals.
Types of ATM Card Point-of-Sale
Transactions - You may access your checking account(s) to purchase goods (in
person), pay for services (in person), and get cash from a merchant, if the merchant
permits, or from a participating financial institution.
Point-of-Sale Transactions - dollar
limitations - Using your card:
- you may not exceed $500.00 in
transactions per day for qualified members, others may be limited to $25.00 per
day, if funds are available in the account.
Types of CUeCard Point-of-Sale Transactions
- You may access your checking or money market account(s) to purchase goods
(in person or by phone), pay for services (in person or by phone), get cash from
a merchant, if the merchant permits, or from a participating financial institution,
and do anything that a participating merchant will accept.
Point-of-Sale Transactions - dollar limitations
- Using your card:
- you may not exceed $1,500.00
in transactions per day
Currency Conversion and Cross-Border Transaction
Fees. If you effect a transaction with your CUeCard in a currency other than
US Dollars, MasterCard will convert the charge into a US Dollar amount. The MasterCard
currency conversion procedure includes use of either a government-mandated exchange
rate, or a wholesale exchange rate selected by MasterCard. The exchange rate MasterCard
uses will be a rate in effect on the day the transaction is processed. This rate
may differ from the rate in effect on the date of purchase or the date the transaction
was posted to your account.
MasterCard charges us a Currency Conversion
Assessment of 20 basis points (.2% of the transaction) for performing the currency
conversion. In addition, MasterCard charges us an Issuer Cross-Border Assessment
of 80 basis points (.8% of the transaction) on all cross-border transactions regardless
of whether there is a currency conversion. As a result, we charge you a Currency
Conversion fee of .2% and a Cross-Border Transaction fee of .8%. The Cross-Border
Transaction fee is charged on all cross-border transactions regardless of whether
there is a currency conversion. A cross-border transaction is a transaction processed
through the Global Clearing Management System or the MasterCard Debit Switch in
which the country of the merchant is different than the country of the cardholder.
Advisory Against Illegal Use. You
agree not to use your card(s) for illegal gambling or other illegal purpose. Display
of a payment card logo by, for example, an online merchant does not necessarily
mean that transactions are lawful in all jurisdictions in which the cardholder may
be located.
Lost or stolen card. If you
believe your Card has been lost or stolen or that someone has transferred or may
transfer money from your account without your permission, call:
(214)574-2040 or (800) 388-7889 Option 5, Ext.
2040, during normal weekday business hours. After business hours call (800)472-3272 for CUeCard or leave a message
for ATM Card at (214)574-2040 or (800)388-7889, Option 5, Ext. 2040.
Home Br@nching Computer Transfers
- types of transfers, frequency limitations, and charges - You may access your
account(s) by computer through the internet by logging onto our website at www.yourfederalcu.com
and using your personal identification number, your user identification, and password,
to:
- transfer funds between checking,
savings, club, WriteLine loan, and money market accounts
- make payments from checking,
savings, club, WriteLine loan, or money market accounts to loan account(s) with
us
- make payments from checking
to third parties using the Bill Pay service
- there is no monthly charge but service
will be revoked after 90 consecutive days of non-use
- get information about:
- the account balance of checking,
savings, money market, or club account(s)
- deposits to checking, savings,
money market, or club account(s)
- withdrawals from checking,
savings, money market, or club account(s)
FEES
- We do not charge for direct
deposits to any type of account.
- We do not charge for
preauthorized payments from any type of account.
Except as indicated elsewhere, we do not charge
for these electronic fund transfers.
ATM Operator/Network Fees. When you
use an ATM not owned by us, you may be charged a fee by the ATM operator or any
network used (and you may be charged a fee for a balance inquiry even if you do
not complete a fund transfer). DOCUMENTATION
- Terminal transfers. You can get
a receipt at the time you make any transfer to or from your account using one of
our automated teller machines or point-of-sale terminals.
- Preauthorized credits.
If you have arranged to have direct deposits made to your account at least once
every 60 days from the same person or company, the person or company making the
deposit will tell you every time they send us the money.
- Preauthorized credits.
If you have arranged to have direct deposits made to your account at least once
every 60 days from the same person or company, you can call us at (214) 574-2000
to find out whether or not the deposit has been made.
- Periodic statements - mailed
or electronic.
You will get a monthly account statement from
us for your checking accounts, including money market account.
You will not get a monthly savings
account statement from us unless there are transfers in a particular month. In any
case, you will get a statement at least quarterly.
You will get an annual statement from
us on your IRA accounts.
PREAUTHORIZED PAYMENTS
- Right to stop payment and procedure
for doing so. If you have told us in advance to make regular payments out of
your account, you can stop any of these payments. Here is how:
Call or write us at the telephone number or
address listed in this brochure in time for us to receive your request 3 business
days or more before the payment is scheduled to be made. If you call, we may also
require you to put your request in writing and get it to us within 14 days after
you call.
We will charge you $30.00 for each
stop-payment order you give.
- Notice of varying amounts. If
these regular payments may vary in amount, the person you are going to pay will
tell you, 10 days before each payment, when it will be made and how much it will
be. (You may choose instead to get this notice only when the payment would differ
by more than a certain amount from the previous payment, or when the amount would
fall outside certain limits that you set.)
- Liability for failure to
stop payment of preauthorized transfer. If you order us to stop one of these
payments 3 business days or more before the transfer is scheduled, and we do not
do so, we will be liable for your losses or damages.
FINANCIAL INSTITUTION'S LIABILITY
Liability for failure to make transfers.
If we do not complete a transfer to or from your account on time or in the correct
amount according to our agreement with you, we will be liable for your losses or
damages. However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not
have enough money in your account to make the transfer.
- If you have an overdraft line and
the transfer would go over the credit limit.
- If the automated teller machine
where you are making the transfer does not have enough cash.
- If the terminal or system was not
working properly and you knew about the breakdown when you started the transfer.
- If circumstances beyond our control
(such as fire or flood) prevent the transfer, despite reasonable precautions that
we have taken.
- There may be other exceptions stated
in our agreement with you.
CONFIDENTIALITY
We will disclose information to third parties
about your account or the transfers you make:
- where it is necessary for completing transfers;
or
- in order to verify the existence
and condition of your account for a third party, such as a credit bureau or merchant;
or
- in order to comply with government
agency or court orders; or
- as explained in the separate Privacy
Disclosure.
UNAUTHORIZED TRANSFERS
(a) Consumer liability.
• Generally. Tell us AT
ONCE if you believe your card and/or code has been lost or stolen, or if you believe
that an electronic fund transfer has been made without your permission using information
from your check or draft. Telephoning is the best way of keeping your possible losses
down. You could lose all the money in your account (plus your maximum overdraft
line of credit). If you tell us within 2 business days after you learn of the loss
or theft of your card and/or code, you can lose no more than $50 if someone used
your card and/or code without your permission.
If you do NOT tell us within 2 business
days after you learn of the loss or theft of your card and/or code, and we can prove
we could have stopped someone from using your card and/or code without your permission
if you had told us, you could lose as much as $500. Also,
if your statement shows transfers that you did not make, including those made by
card, code or other means, tell us at once. If you do not tell us within 60 days
after the statement was mailed to you, you may not get back any money you lost after
the 60 days if we can prove that we could have stopped someone from taking the money
if you had told us in time.
If a good reason (such as a long trip or a hospital
stay) kept you from telling us, we will extend the time periods.
• Additional Limits on Liability for
CUeCard, when used for point-of-sale transactions. You will not be liable for
any unauthorized transactions using your CUeCard, when used for point-of-sale transactions,
if: (i) you can demonstrate that you have exercised reasonable care in safeguarding
your card from the risk of loss or theft, (ii) you have not reported to us two or
more incidents of unauthorized use within the prior twelve-month period, and (iii)
your account is in good standing. If any of these conditions are not met, your liability
is the lesser of $50 or the amount of money, property, labor, or services obtained
by the unauthorized use before notification to us. "Unauthorized use" means the
use of your debit card by a person, other than you, who does not have actual, implied,
or apparent authority for such use, and from which you receive no benefit. This
additional limitation on liability does not apply to PIN-based transactions or transactions
not processed by MasterCard.
(b) Contact in event of unauthorized
transfer. If you believe your card and/or code has been lost or stolen, call
or write us at the telephone number or address listed in this brochure. You should
also call the number or write to the address listed in this brochure if you believe
a transfer has been made using the information from your check or draft without
your permission.
ERROR RESOLUTION NOTICE
In Case of Errors or Questions About Your
Electronic Transfers, Call or Write us at the telephone number or address listed
in this brochure, as soon as you can, if you think your statement or receipt is
wrong or if you need more information about a transfer listed on the statement or
receipt. We must hear from you no later than 60 days after we sent the FIRST statement
on which the problem or error appeared.
- Tell us your name and account number (if
any).
- Describe the error or the transfer
you are unsure about, and explain as clearly as you can why you believe it is an
error or why you need more information.
- Tell us the dollar amount of the
suspected error.
If you tell us orally, we may require that
you send us your complaint or question in writing within 10 business days.
We will determine whether an error
occurred within 10 business days (20 business days if the transfer involved a new
account) after we hear from you and will correct any error promptly. If we need
more time, however, we may take up to 45 days (90 days if the transfer involved
a new account, a point-of-sale transaction, or a foreign-initiated transfer) to
investigate your complaint or question. If we decide to do this, we will credit
your account within 10 business days (20 business days if the transfer involved
a new account) for the amount you think is in error, so that you will have the use
of the money during the time it takes us to complete our investigation. If we ask
you to put your complaint or question in writing and we do not receive it within
10 business days, we may not credit your account. Your account is considered a new
account for the first 30 days after the first deposit is made, unless each of you
already has an established account with us before this account is opened.
We will tell you the results within
three business days after completing our investigation. If we decide that there
was no error, we will send you a written explanation.
You may ask for copies of the documents
that we used in our investigation.
GOVERNING LAW
This Agreement is governed by the Bylaws of
the Credit Union, federal laws and regulations, the laws and regulations of the
state of Texas and local clearinghouse rules, as amended from time to time. Any
disputes regarding this Agreement shall be subject to the jurisdiction of the court
of the county in which the Credit Union is located.
ENFORCEMENT
You are liable to us for any loss, cost or
expenses we incur resulting from your failure to follow this Agreement. You authorize
us to deduct any such loss, costs or expenses from your account without prior notice
to you. If we bring a legal action to collect any amount due under or to enforce
this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable
attorney's fees and costs, including fees on any appeal, bankruptcy proceedings,
and any post-judgment collection actions.
YOUR FEDERAL CREDIT UNION
MEMBER SERVICES
P.O. BOX 630428
IRVING, TEXAS 75063-0428
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: (214) 574-2000
MORE DETAILED INFORMATION IS AVAILABLE ON REQUEST
NOTICE OF ATM/NIGHT DEPOSIT
FACILITY
USER PRECAUTIONS
As with all financial transactions, please
exercise discretion when using an automated teller machine (ATM) or night deposit
facility. For your own safety, be careful. The following suggestions may be helpful.
- Prepare for your transactions at home (for instance, by filling
out a deposit slip) to minimize your time at the ATM or night deposit facility.
- Mark each transaction in your account record,
but not while at the ATM or night deposit facility. Always save your ATM receipts.
Don't leave them at the ATM or night deposit facility because they may contain important
account information.
- Compare your records with the
account statements you receive.
- Don't lend your ATM card to anyone.
- Remember, do not leave your card
at the ATM. Do not leave any documents at a night deposit facility.
- Protect the secrecy of your Personal
Identification Number (PIN). Protect your ATM card as though it were cash. Don't
tell anyone your PIN. Don't give anyone information regarding your ATM card or PIN
over the telephone. Never enter your PIN in any ATM that does not look genuine,
has been modified, has a suspicious device attached, or is operating in a suspicious
manner. Don't write your PIN where it can be discovered. For example, don't keep
a note of your PIN in your wallet or purse.
- Prevent others from seeing you
enter your PIN by using your body to shield their view.
- If you lose your ATM card or if
it is stolen, promptly notify us. You should consult the other disclosures you have
received about electronic fund transfers for additional information about what to
do if your card is lost or stolen.
- When you make a transaction, be
aware of your surroundings. Look out for suspicious activity near the ATM or night
deposit facility, particularly if it is after sunset. At night, be sure that the
facility (including the parking area and walkways) is well lighted. Consider having
someone accompany you when you use the facility, especially after sunset. If you
observe any problem, go to another ATM or night deposit facility.
- Don't accept assistance from anyone
you don't know when using an ATM or night deposit facility.
- If you notice anything suspicious
or if any other problem arises after you have begun an ATM transaction, you may
want to cancel the transaction, pocket your card and leave. You might consider using
another ATM or coming back later.
- Don't display your cash; pocket
it as soon as the ATM transaction is completed and count the cash later when you
are in the safety of your own car, home, or other secure surrounding.
- At a drive-up facility, make sure
all the car doors are locked and all of the windows are rolled up, except the driver's
window. Keep the engine running and remain alert to your surroundings.
- We want the ATM and night deposit
facility to be safe and convenient for you. Therefore, please tell us if you know
of any problem with a facility. For instance, let us know if a light is not working
or there is any damage to a facility. Please report any suspicious activity or crimes
to both the operator of the facility and the local law enforcement officials immediately.
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